A good customer service is meant to provide satisfactory feedback to you as a client of the web hosting company. It is the channel by which you communicate with them. It is the face of your hosting company.
As a client, one of the easiest ways you can communicate with your web host is through their customer service and that service really has to be available and efficient when you need them.
Qualities of a good customer service
- 24 hr or business time availability
- Good is solving technical issues
- Customer friendly
- Available on different platforms such as phone, email and chat
- Ability to solve most of your problems
- Quick response
I remember having a bad experience with a customer service where I had made over 3 complains in email but they never gave me a reply. It was like customer service was non existent. Your web host doesn’t have to be like that and if they are, it’s best to switch to a different one where there is abundance of good customer support and there are a tonne of them.
So it’s simple, if you are unsatisfied with customer support, it’s better to move to a different company.